- Who we are
- What we collect
- Why we use it
- Who helps us
- How long we keep it
- Keeping it safe
- Your rights
- This website
Who we are
The responsible party for your personal information is Two Cents (Pty) Ltd (registration number 2026/589042/07), 20 St George, 22 Campground Road, Rosebank, Cape Town, 7700. Our Information Officer is Bradley Senekal, reachable at [email protected].
What we collect
| Information | From |
|---|---|
| Your name, email address and mobile number | You, when you sign up |
| An emergency contact's name and mobile number | You, before your first booking |
| Your dogs: name, breed, sex, date of birth, size, photo, and handling and care notes | You |
| Pickup addresses, the map pin you confirm, and access notes | You |
| Bookings, memberships, payments and receipts (never your card number) | You and Payfast |
| The handler's phone location, only during an active trip | The handler's app |
| Basic technical logs and error reports | Our app and servers |
Care notes may include health information about your dog. It's about your dog, not you, but we treat it with the same care.
Why we use it
- To run your bookings and memberships: plan routes, collect and return your dog, and charge for adventures.
- To keep dogs safe: handlers see your dog's notes and your access notes only for the trip they're running.
- To keep you posted: sign-in codes, booking updates and trip notifications.
- To meet our legal and tax duties, and to fix problems in our app.
We don't sell your information or use it for advertising.
Who helps us
These service providers process information on our behalf, under agreements that require them to protect it:
| Provider | What for | Where |
|---|---|---|
| HostAfrica | Our servers and database | South Africa (Johannesburg) |
| Cloudflare | Website delivery, dog photos and encrypted backups | Global network; storage in the European Union |
| Email (sign-in codes, updates) and address lookup | Global | |
| Payfast | Card payments | South Africa |
| Sentry | App and server error reports | European Union (Germany) |
Where information goes outside South Africa, we use providers bound by data-protection laws or agreements that give it protection comparable to POPIA.
How long we keep it
- Your account, dogs and addresses: until you ask us to delete them.
- Handler location during trips: 30 days.
- Payment and booking records: as long as tax law requires (currently five years).
- Encrypted database backups: 3 days.
Keeping it safe
Information is encrypted in transit, backups are encrypted, sign-in codes are never stored in readable form, dog photos are private and shown only through short-lived links, and only the people who need it to run a trip can see it.
Your rights
You may ask to see the information we hold about you, to correct it, or to delete it, and you may object to how we use it. Email [email protected] and we'll respond within 30 days. We may need to keep some records the law requires.
If you're unhappy with how we've handled your information, you can complain to the Information Regulator at inforegulator.org.za.
This website
This website uses no analytics, tracking or advertising cookies. If you email us, we use your message only to reply.